The Customer Success and retention glossary
Every concept of Customer Success, retention and B2B expansion, defined simply and framed for those who steer them day to day: the Customer Success Manager as well as the Account Manager.
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SaaS metrics
Retention & risk
Expansion & revenue
Roles & organisation
Methods & process
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Your data stays yours
Security, isolation and compliance by default. Not an add-on.
Per-organization isolation
Every organization is partitioned by Row Level Security at the database level, with a double membership check server-side.
AES-256 encryption
All data is encrypted at rest across the entire database, and in transit.
Anonymization before AI
Emails and phone numbers are masked before any model call. The original data never leaves our European servers.
GDPR compliance
Export and deletion of your data on demand. Transfers outside the EU governed by Standard Contractual Clauses.
From theory to action, on your accounts.
Connect your tools. Phano cross-references your signals and hands you the at-risk account, its cause and the action to take, right where you work.