Definition
Renewal is the continuation of a contract at term, the basic condition of recurring revenue. It is prepared in advance: a well-managed renewal begins months before the date, through demonstrating value and clearing risks.
Why it matters
Renewal is the moment of truth for retention for the Customer Success Manager, and often the occasion for a renegotiation or an expansion for the Account Manager.
How Phano helps you
Phano surfaces at-risk renewals early enough to prepare the conversation rather than endure it.
[Phano] €85,000 ARR, critical · Health 34/100 ●
June 1, 2026
→ Escalate to the sponsor
- • Silent for 28 days on email
- • Renewal in 22 days, quote not opened
- • No meeting scheduled in 6 weeks
+ custom fields: phano_phase, phano_confidence, phano_health_score…
History on this account
[Phano] €85,000 ARR, high · Health 47/100 ●
May 25 · → Schedule a sponsor touchpoint
[Phano] €85,000 ARR, medium · Health 58/100 ●
May 18 · → Monitor decision-maker engagement
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Frequently asked questions
What is Renewal?
Renewal is the continuation of a contract at term, the basic condition of recurring revenue. It is prepared in advance: a well-managed renewal begins months before the date, through demonstrating value and clearing risks.
Why does Renewal matter?
Renewal is the moment of truth for retention for the Customer Success Manager, and often the occasion for a renegotiation or an expansion for the Account Manager.
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