About
Hi, I'm Suleiman.
5+ years as a CSM, notably at Doctolib. Phano is the tool I kept looking for every morning. So I built it.
Suleiman Mulla · Founder
Five dates
2020
Doctolib
100+ deployments led, including the Covid vaccination taskforce.
2023
The tech shift
Resignation, and fullstack developer training at La Capsule.
2024
CSM at Graneet
100+ accounts in the portfolio, and self-taught AI on the side.
2025
CS consultant
Supporting B2B teams, and the first bricks of Phano.
2026
Phano
Two modules shipped every day: the per-account diagnostic, and meetings.
The CRM knows everything, except where to start
Monday, 8:30 am. Over 100 accounts in the portfolio, and one real question: which ones need me this week?
The CRM had the data, the emails had the context, support had the alerts. None of the three had the answer.
Understanding SaaS from the inside
In 2023, I left my job to train in software development at La Capsule. Not to change careers: to understand SaaS from the inside, and build concrete tools for myself and my clients.
The rest was self-taught: I specialized in AI, what it can really do, and above all what it cannot do.
The Phano stack
- Next.js
- React
- Supabase
- Claude API
- Inngest
- Stripe
Module 1: the diagnostic
Every morning, composite AI cross-references your sources and delivers the accounts to save, re-engage or grow, with the actions and the right contacts.
In your tools, not in yet another dashboard.
€85,000 ARR ●
Critical · Health 34/100 · Confidence 91%
→ Escalate to the sponsor
- • Silent for 28 days on email
- • Renewal in 22 days, quote not opened
- • No meeting scheduled in 6 weeks
◆ Phano · Composite diagnostic
€42,000 ARR ●
High · Health 58/100 · Confidence 84%
→ Schedule a usage review
- • Adoption declining on 2 key modules
Module 2: meetings
Every customer meeting comes in prepared and leaves documented: a brief before, live coaching during, then the structured recap in the CRM and the follow-up email as a draft.
Monday mornings finally start with answers.
Brief before your 11am call
Account · €85,000 ARR · Health 58/100
Objective
Secure the renewal, open the upgrade conversation.
Keep in mind
- •Adoption declining on 2 key modules
- •Renewal in 22 days, quote not opened yet
- •Last sponsor exchange 6 weeks ago
Watch out
The economic buyer has not replied to the last 2 emails.
"Everything Phano ships today is what I once waited for in vain as a CSM."
Suleiman MullaFounder of PhanoWhat will never move
Facts, not impressions
Every diagnostic cites its sources and shows its confidence level. When data is missing, Phano says so.
Your data first
Least-privilege read access, European hosting, and no data ever used to train models.
In your tools
Phano does not add a tab to your day: deliverables arrive where your team already works.
Value has to be proven
The 30-day trial is judged on your real accounts, not on a scripted demo.
Frequently asked questions
Who created Phano?
Phano was created by Suleiman Mulla, 5+ years in Customer Success, notably at Doctolib, then trained in software development and specialized in AI. The product is designed and built in France.
Is Phano a French product?
Yes. Phano is built in France, data is hosted in the European Union, and the product is available in French and English.
How can I try Phano?
With the 30-day free trial: you connect your sources and the first diagnostic arrives the same day, on your real accounts.
Which brings me to you
If your CRM knows everything about your accounts but never tells you where to start, Phano was built for you.
Try it on your real accounts: the first diagnostic arrives the same day.